| View previous topic :: View next topic |
| Author |
Message |
iwom
Newbie
Joined: Dec 28, 2009
Posts: 1
|
 Posted: Wed Jan 20, 2010 1:25 pm Post subject: What's the difference between customers and uses? |
 |
|
| There are a lot of words: customers and uses, is there any one can tell me what is the difference between them? |
|
| Back to top |
|
 |
UKVIKING
Senior Itiler
Joined: Sep 16, 2006
Posts: 3110
Location: London, UK
|
| Posted: Wed Jan 20, 2010 6:45 pm Post subject: |
|
|
It is rather simple - a dictionary would be able to assist you so could search on google or even the ITIL glossary
Customers buy the service
Users use the service
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter |
|
| Back to top |
|
|
Diarmid
Senior Itiler
Joined: Mar 04, 2008
Posts: 1883
Location: Newcastle-under-Lyme
|
| Posted: Wed Jan 20, 2010 7:09 pm Post subject: |
|
|
Ha!
Another of my favourite subjects.
Okay, try this:
An IT services organization provides services to users for customers.
There's more ... but not just now.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718 |
|
| Back to top |
|
|
TomOzITIL_2
Senior Itiler
Joined: May 14, 2009
Posts: 128
|
| Posted: Mon Jan 25, 2010 2:31 pm Post subject: |
|
|
| UKVIKING wrote: | It is rather simple - a dictionary would be able to assist you so could search on google or even the ITIL glossary
Customers buy the service
Users use the service |
But customers don't typically "order" the services right?
and often but not always, customers use the services.
Plus the users often have their own customers who derive value from the services that neither the user or these customers buy...right?
it really depends on the service that is being consumed, whether by a customer, a user or a user's customer.
_______________________
The ITIL definitions are easy to understand. But in terms of an example:
Say the service is an insurance company's claims system.
[list=]The Business Manager from the Insurance company buys the "claims service/system". In ITIL terms he is the customer.
The insurance claims officer who processes claims uses the system. Thus is the user.
The public who have their claims processed are the insurance company's customers but they are neither customers or users of the service. Unless they make online/phone claims into a claims service, in which case they are users of the system.[/list]
Basically it is clear as mud, so all thsat matters is that whatever terms you use in your company, everyone understands everyone... |
|
| Back to top |
|
|
TomOzITIL_2
Senior Itiler
Joined: May 14, 2009
Posts: 128
|
| Posted: Mon Jan 25, 2010 2:34 pm Post subject: |
|
|
| for a thousand quid a day you can have Diarmid come and explain it all to you. |
|
| Back to top |
|
|
Diarmid
Senior Itiler
Joined: Mar 04, 2008
Posts: 1883
Location: Newcastle-under-Lyme
|
| Posted: Tue Jan 26, 2010 12:24 am Post subject: |
|
|
For a thousand quid a day, I'll even explain it upside down.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718 |
|
| Back to top |
|
|
thechosenone69
Senior Itiler
Joined: Jun 06, 2007
Posts: 268
|
| Posted: Thu May 13, 2010 10:08 pm Post subject: |
|
|
A customer can be a user but nexessary. Customer is the one that pays for the service, Where as the user is the one who uses that service as simple as that. So yes acustomer can also be the user..
Customer
_________________
Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.
“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming. |
|
| Back to top |
|
|
viv121
Senior Itiler
Joined: Dec 15, 2007
Posts: 112
|
| Posted: Mon May 17, 2010 2:48 am Post subject: |
|
|
Customer charge the user and IT charge the customer. Moreover, they are als spelt differently.
_________________
regards,
Vivek
"the only statistics you can trust are those you falsified yourself"
Winston Churchill |
|
| Back to top |
|
|
|
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
