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Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Thu Apr 29, 2010 7:47 am Post subject:
Don't panic. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
You need to put your personal life a side for a while, then you need to practice practice practice.. as they say "Practice makes perfect" but they also say " No body is perfect" so my advice might not be v useful _________________ Ali Makahleh
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“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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