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ITIL :: View topic - How to include external service providers in our process
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How to include external service providers in our process

 
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AndyW
Senior Itiler


Joined: Feb 14, 2008
Posts: 77

PostPosted: Fri May 07, 2010 6:14 pm    Post subject: How to include external service providers in our process Reply with quote

Hi,
I have a question regarding a general approach how to include external service providers in the CHG process.

We have partly outsourced our hardware to external service providers for some of our services.
Since they have their own CHG in place I wonder if there is a best practice approach how to make them aware of any changes coming from our company and vice versa.

BTW. the same applies for the INC process.

Cheers,
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3315
Location: London, UK

PostPosted: Fri May 07, 2010 9:38 pm    Post subject: Reply with quote

AndyW

The answer can be found.....

self interest plug....

by looking at the thread - They got me to talk

Grin
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Sandys
Newbie
Newbie


Joined: Feb 14, 2007
Posts: 13
Location: Nova Scotia

PostPosted: Thu May 20, 2010 12:19 am    Post subject: Reply with quote

Toot toot... Wink
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Sandy Spears
Change Manager

"Change Manager" - The person people love to hate!
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