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ITIL :: View topic - Definition of a normal change.
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Definition of a normal change.

 
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S_B
Newbie
Newbie


Joined: Dec 02, 2009
Posts: 9

PostPosted: Fri May 28, 2010 5:38 pm    Post subject: Definition of a normal change. Reply with quote

Have been writing some doco and seem to be stuck on what to say here.

Just wondering what others "define" a normal change as....

I know what ITIL says, but i am after some ...... client facing words.. hahaha..

I know what it is in my mind, but when i type it out.. it just sounds so regimental.

S_B
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thechosenone69
Senior Itiler


Joined: Jun 06, 2007
Posts: 268

PostPosted: Fri May 28, 2010 7:02 pm    Post subject: Reply with quote

S_B,

normal change refers to changes that must follow the complete change management process.

By definition a normal change will proceed through all steps of the change management process and will eventually be reviewed by the Change Advisory Board (CAB).

The Normal change will break down into 3 subsideries

1- Minor(Change Manager approves rejects the change, schedules the change then reports action to CAB)
2- Major (As for the major and significant, RFC is usualy circulated through CAB(Board members when its significant) and the senior management/board level approves the changes.
3- Significant.

Just put in mind that ITIL is a best practice so makes sure its tailored to your requirements, dont go by the books, do whats right for the business.

Regards,

Ali Makahleh
_________________
Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Fri May 28, 2010 7:44 pm    Post subject: Reply with quote

Why not just describe to your client how the change process works and treat all words like "normal", "minor", "major" and "standard" as jargon, either not mentioning them at all, or at the appropriate moment saying "and we call that a X change" after describing it.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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S_B
Newbie
Newbie


Joined: Dec 02, 2009
Posts: 9

PostPosted: Mon May 31, 2010 9:08 am    Post subject: Reply with quote

Thankyou both for your comments.

Diarmid,
That's what we do at the moment Laughing
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