Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: Dexuanniub
New Today: 17
New Yesterday: 75
Overall: 142311

People Online:
Visitors: 72
Members: 2
Total: 74 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - help needed for defining CI
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

help needed for defining CI

 
Post new topic   Reply to topic    ITIL Forum Index -> Configuration Management
View previous topic :: View next topic  
Author Message
poolakb
Newbie
Newbie


Joined: May 28, 2010
Posts: 3
Location: Singapore

PostPosted: Sat May 29, 2010 11:55 am    Post subject: help needed for defining CI Reply with quote

Dear all,
I am quite new to this topic and to this forum as well. For a client, we have to suggest the CI for their IT Infra – covering mainly servers (Unix and Wintel), switches, applications (e.g., SAP) and procedures/doc (e.g., vendor contract, SLA, support contact, etc.,).

Currently, we have a discovery tool to scan all the servers (at L2 level) and switches and another asset scanning tool for the same set of items. However, racks, power need (per rack) are not covered by any of the above tools.

We have fair idea of what we can do but very little about the CI that we can start with for a reasonably ok setup to support change management which is the main purpose of the CMDB setup.

Can you share your experience to help us forming the CI that we can propose to client? Also, if there is any document that talks about ‘standard’ CI for data center equipments (server / network-eqpmt / apps / procedure-doc), that will also be very helpful for me.

Thanks for a quick help, it is kind of urgent...
Cheers,
Poolak
Confused
Back to top
View user's profile
Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Sat May 29, 2010 5:07 pm    Post subject: Reply with quote

poolak,

CIs are "horses for courses" (which is another way of saying "it depends").

CIs exist to help you manage your service infrastructure and therefore you need to set them up at the level you will manage them. If there is a document for "'standard' CI for data centre equipments", then it is either wrong or it is too generic to be used "off the shelf".

Ask yourself what information will change management need about the infrastructure, what will incident and problem management need, what will capacity management need, availability management, continuity management, implementation management, what will you need to know when you are designing a new service, when you are supporting a service...

It is all (mostly) explained in the ITIL books. Have you read them?

One thing I can say with confidence is that it is better to start simple, keeping your design open to extension in any direction.

Does your client know the level of your understanding of service management?
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
poolakb
Newbie
Newbie


Joined: May 28, 2010
Posts: 3
Location: Singapore

PostPosted: Sun May 30, 2010 1:02 am    Post subject: Reply with quote

Thanks Diarmid, I will keep in mind this one.

Actually, I have few subject matter experts for this and surely they can get this done. My intention was to find some quick solutions for defining the CI (as generally does for servers for other places). With my 'limited' knowledge, I assume that the basic minimum CI for server will be more or less similar in different setups.

Thanks anyway,
Back to top
View user's profile
paulfixter
Itiler


Joined: Dec 22, 2008
Posts: 36
Location: Wakefield, West Yorkshire, UK

PostPosted: Mon Jul 19, 2010 6:31 pm    Post subject: Reply with quote

You have got to decide to what component level you want to manage.

We only go down as far as "Desktop PC" for example, but other organisations will go down as far as components such as hard drives, DVD drives etc.

We also don't record keyboards and mice as CIs....but others do.

Bascially you will have to make the decision based on how far you want to drill down, and also of course bearing in mind what VALUE you will get if you drill down quite far.

Hope this helps
Paul
Back to top
View user's profile
Wisey
Newbie
Newbie


Joined: Aug 14, 2010
Posts: 7
Location: Toronto, Canada

PostPosted: Sun Aug 15, 2010 8:57 am    Post subject: Some lessons learned on Configuraiton Management design Reply with quote

Also, you will need to define the roles and responsibilities on the CI owners / contacts / supports cross the CI life cycle.

Naming and version standards are need to be defined as part of the procedure guide / policy.

avoid too many layers of dependencies and un- incontrollable details of CI attributes.

-----------------
Wisey

ITIL V2 Service Manager
Configuration Manager
Back to top
View user's profile
DYbeach
Senior Itiler


Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Sun Aug 15, 2010 10:37 am    Post subject: Reply with quote

Relationships is what it's all about (well, largely), and you need to have this focus from the get-go
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
Back to top
View user's profile Send e-mail
BobSchuwob
Newbie
Newbie


Joined: Nov 02, 2011
Posts: 2

PostPosted: Wed Nov 02, 2011 8:54 pm    Post subject: Reply with quote

Some ideas:

1. Start with the services. Define these as CIs. Then think about what supports them. These are the next CIs. Then think about what supports those CIs and so on until it gets silly. Then stop and go back one step.

2. Look at the things RFCs are raised for. The objects of change are CIs.

3. Just define what you think should be a CI in your policy and go with that. Apply Continual Improvement as you learn more and more. But you shouldn't maybe apply Continual Improvement to a Policy, so document the CIs elsewhere.
Back to top
View user's profile
ReleaseLeeds
Newbie
Newbie


Joined: Jan 18, 2012
Posts: 5

PostPosted: Wed Feb 15, 2012 7:18 pm    Post subject: Reply with quote

You've also got to come up with a decision on that level of granularity that is 'maintainable' moving forward. For example it's pointless defining a level down to even modules of code or operator instructions. (like my previous very large employer had) If you work in a small company with very little support staff running your ITIL processes then a very detailed CMDB would surely become a maintenance headache, if it gets updated at all. (which would defeat the purpose of course)

In my current a lot smaller company (when compared to the massive previous employer) we have decided to go down to only a level of server which will suit us so far as our current ITIL processes are very immature with the exception of Indident Management. Once we have that CMDB established there's a chance we may go lower than server level, but I doubt it.

Horses for courses I suppose is my general point!
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Configuration Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops © 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.