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ITIL :: View topic - ITIL - Problem Manager for Los Angeles (Union Bank of CA)
Joined: Jul 13, 2005 Posts: 1 Location: Los Angeles
Posted: Thu Jul 14, 2005 7:20 am Post subject: ITIL - Problem Manager for Los Angeles (Union Bank of CA)
Union Bank of California has a critical need to fill this high profile position. It is located at our Data Center in Monterey Park.
By the way, we are a great company with good benes and a good culture.
I would be happy to send you the detailed position description but here is the skinny:
The Problem Manager (PM) is a senior management position recommended from the findings of the Web Performance Assessment conducted in the fall of 2004. The position is established as one of the first Process Owners defined by that assessment. The PM is responsible for the problem management and resolution process across Service Support Y Delivery enterprise-wide. The PM is responsible for directing, delegating, and managing the process to address the root cause of problems and direct activities focused upon problem avoidance bank-wide. The PM is required to make a significant commitment to perform continual measurement, analysis, and management reporting of the status of problem management initiatives bank-wide.
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