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ITIL :: View topic - Where does the development/building of the service go.
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Where does the development/building of the service go.

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Joined: Jun 18, 2010
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PostPosted: Sat Jun 19, 2010 9:37 am    Post subject: Where does the development/building of the service go. Reply with quote

Discussion at work. Under v3, the design of a new service goes in Service Design. testing, verification, and deployment all go into Service Transition.

But where does the actual work of building the new service go? i was thinking you wouldn't do development until after the Change has been approved, so it's in ST. Someone else says it isn't in any phase.
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PostPosted: Mon Jun 21, 2010 5:35 pm    Post subject: Reply with quote

I'm not a fan of trying to shoehorn every IT activity into an off-the-shelf ITIL category.

ITIL is about service management. Development is not a service activity but requirements analysis, specification and design, and also testing,verification and deployment are service related activities. That is why ITIL talks about them.

The bit in between can be achieved by your programming department, by commissioning outside programmers or by buying a package that meets the specified requirements. none of that is the concern of service management, beyond meeting a delivery date for the product in a fit state to pass testing and validation. In other words, from the ITSM perspective the development process is a black box with inputs (specification) and outputs (testable apps)

How you handle this in terms of your management system is entirely up to you. It could be argued that it is procurement or development just as easily.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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