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Posted: Mon Jun 21, 2010 10:00 pm Post subject: KEDB Process Maps
I am looking for preparing KEDB Process Document. The document should have details about SIPOC or Process Diagram, Phase Diagram and further the phase diagram should be broken into Activities along with RACI matrix.
Joined: Sep 16, 2006 Posts: 3115 Location: London, UK
Posted: Mon Jun 21, 2010 11:51 pm Post subject:
And...
why can you not make them yourself as all of the area you ask for will differ from company to company if even at all _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
why can you not make them yourself as all of the area you ask for will differ from company to company if even at all
I have prepared a draft version but was getting stuck at the stage where we need to break down the activities...was just looking at approach and some of the important points that needs to be covered
Joined: Sep 16, 2006 Posts: 3115 Location: London, UK
Posted: Tue Jun 22, 2010 5:19 pm Post subject:
RKHari
I mis-read your original post thinking you wanted some one to create the diagram and present it to you
Instead, what you are saying is that you are stuck
My advice is as follows
CoBIT Mapping to ITIL at isaca dot com
This has a good list of RACI charts and activities
you have to join the site but I cant recall if you have to join ISACA
Ask your self what the purpose of the KEDB is and how the data will get there, who will use it etc
write these down - not necessarily in order
go back and organize them and then expand / contract on them
these will get you an idea of the activites
And finally go to the ITIL books - either V2 or v3 _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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