Open Source Portal for RIM Company

[niravshah]

We are newly started IT Infrastructure Management and Monitoring Company.

We are looking for Ready Made Open Source Applications with Following Features.
• Knowledgebase Management
• Servers & Services Monitoring and Alerts – Integrated with Nagios
• Incident Management – Ticketing
• Customer Management
• Recurring Billing System (If Possible)
Looking forward for ev1’s contribution….

[Timo]

LOL... you can't possibly have any budget restrictions, can you?

[Diarmid]

So what part of your business do you have pinned down in your start-up plan??
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[DYbeach]

[niravshah]

IF not Open Source then who are the vendors offering such solutions?

[Diarmid]

Google will give you a much better answer than we can from the perspective of naming service management software vendors.

But I (and probably we) recommend that you formally establish your detailed requirements before you start looking at the products.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[niravshah]

Hello,

let me list here required features in system:

• Knowledgebase Management

- Public, Client Specific and Private Articles
- Comments on Articles
- Multilevel Categories
- Single Articles belongs to Multiple Categories

• Servers & Services Monitoring and Alerts – Integrated with Nagios

- Client Level Bifurcation
-

• Incident Management – Ticketing

- Ticketing with SLA
- Mail Piping..

• Customer Management

- Customer Should be able to Login and see Tickets, Knowledgebase, his Servers etc..
- Multiple User Accounts with specific Rights
- Customer Information.

• Recurring Billing System (If Possible)

i am looking for above features in a system. i request ev1 to contribute their knowledge so i can have detailed requirement.

[UKVIKING]

Why should i ?

What is the renumeration if I do ?
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[niravshah]

[Diarmid]

Send the list to vendors and then evaluate their offerings against your detailed requirements derived from your documented procedures, policies and strategies.

If I (or anyone else here) were to nominate one or more candidate products (which I cannot without poring over the product spec and comparing it to your list), you would be no better off because you have not a clue how competent I am for the task (for all you know I'm really a professional cat-herder or a dentist); your shortcut could lead to you excluding all the most suitable products and struggling to embrace one I just happen to know about - or one my cousin developed.

It augers ill for your company if you are having to rely on such unaudited resources as this site for such basic information so close to your core activities.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[thechosenone69]

it seems that you know alot about our people. Niravshah, people have already contributed there knowledge. "Google Magic" its our centralized knowledgebase, but ifu want more information (omeone to do your homework)then hire a consultant and they will be more than happy to contribute their knowledge.
_________________
Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.

[niravshah]

[niravshah]

[swansong]

[swansong]

Hi

As a starter for ten I would use an internet search engine* to search on the following terms "SERVICE+DESK+TOOL", and use that as a basis for further investigation.

*Give me a shout if you need me to identify a suitable search engine.