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ITIL :: View topic - Open Source Portal for RIM Company
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Open Source Portal for RIM Company
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niravshah
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Joined: Jun 29, 2010
Posts: 14

PostPosted: Tue Jun 29, 2010 7:56 pm    Post subject: Open Source Portal for RIM Company Reply with quote

We are newly started IT Infrastructure Management and Monitoring Company.

We are looking for Ready Made Open Source Applications with Following Features.
• Knowledgebase Management
• Servers & Services Monitoring and Alerts – Integrated with Nagios
• Incident Management – Ticketing
• Customer Management
• Recurring Billing System (If Possible)
Looking forward for ev1’s contribution….
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Timo
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Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Wed Jun 30, 2010 1:30 am    Post subject: Reply with quote

LOL... you can't possibly have any budget restrictions, can you? Smile
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Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Wed Jun 30, 2010 3:09 am    Post subject: Reply with quote

So what part of your business do you have pinned down in your start-up plan??
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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DYbeach
Senior Itiler


Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Wed Jun 30, 2010 4:19 pm    Post subject: Re: Open Source Portal for RIM Company Reply with quote

niravshah wrote:
We are newly started IT Infrastructure Management and Monitoring Company.

We are looking for Ready Made Open Source Applications with Following Features.
• Knowledgebase Management
• Servers & Services Monitoring and Alerts – Integrated with Nagios
• Incident Management – Ticketing
• Customer Management
• Recurring Billing System (If Possible)
Looking forward for ev1’s contribution….


just remember, you get what you pay for
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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niravshah
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Joined: Jun 29, 2010
Posts: 14

PostPosted: Mon Jul 05, 2010 7:37 pm    Post subject: Reply with quote

IF not Open Source then who are the vendors offering such solutions?
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Mon Jul 05, 2010 8:00 pm    Post subject: Reply with quote

Google will give you a much better answer than we can from the perspective of naming service management software vendors.

But I (and probably we) recommend that you formally establish your detailed requirements before you start looking at the products.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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niravshah
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Joined: Jun 29, 2010
Posts: 14

PostPosted: Tue Jul 06, 2010 4:32 pm    Post subject: Reply with quote

Hello,

let me list here required features in system:

• Knowledgebase Management

- Public, Client Specific and Private Articles
- Comments on Articles
- Multilevel Categories
- Single Articles belongs to Multiple Categories

• Servers & Services Monitoring and Alerts – Integrated with Nagios

- Client Level Bifurcation
-

• Incident Management – Ticketing

- Ticketing with SLA
- Mail Piping..

• Customer Management

- Customer Should be able to Login and see Tickets, Knowledgebase, his Servers etc..
- Multiple User Accounts with specific Rights
- Customer Information.

• Recurring Billing System (If Possible)

i am looking for above features in a system. i request ev1 to contribute their knowledge so i can have detailed requirement.
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Tue Jul 06, 2010 4:49 pm    Post subject: Reply with quote

Why should i ?

What is the renumeration if I do ?
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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niravshah
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Newbie


Joined: Jun 29, 2010
Posts: 14

PostPosted: Tue Jul 06, 2010 5:02 pm    Post subject: Reply with quote

UKVIKING wrote:
Why should i ?

What is the renumeration if I do ?


I am Looking Forum as a Help Portal.

People here contribute the knowledge.
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Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Jul 06, 2010 6:03 pm    Post subject: Reply with quote

Send the list to vendors and then evaluate their offerings against your detailed requirements derived from your documented procedures, policies and strategies.

If I (or anyone else here) were to nominate one or more candidate products (which I cannot without poring over the product spec and comparing it to your list), you would be no better off because you have not a clue how competent I am for the task (for all you know I'm really a professional cat-herder or a dentist); your shortcut could lead to you excluding all the most suitable products and struggling to embrace one I just happen to know about - or one my cousin developed.

It augers ill for your company if you are having to rely on such unaudited resources as this site for such basic information so close to your core activities.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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thechosenone69
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Joined: Jun 06, 2007
Posts: 268

PostPosted: Tue Jul 06, 2010 6:17 pm    Post subject: Reply with quote

it seems that you know alot about our people. Niravshah, people have already contributed there knowledge. "Google Magic" its our centralized knowledgebase, but ifu want more information (omeone to do your homework)then hire a consultant and they will be more than happy to contribute their knowledge.
_________________
Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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niravshah
Newbie
Newbie


Joined: Jun 29, 2010
Posts: 14

PostPosted: Tue Jul 06, 2010 7:34 pm    Post subject: Reply with quote

Diarmid wrote:
Send the list to vendors and then evaluate their offerings against your detailed requirements derived from your documented procedures, policies and strategies.

If I (or anyone else here) were to nominate one or more candidate products (which I cannot without poring over the product spec and comparing it to your list), you would be no better off because you have not a clue how competent I am for the task (for all you know I'm really a professional cat-herder or a dentist); your shortcut could lead to you excluding all the most suitable products and struggling to embrace one I just happen to know about - or one my cousin developed.

It augers ill for your company if you are having to rely on such unaudited resources as this site for such basic information so close to your core activities.


Kindly let me know few vendors who provides such application?
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niravshah
Newbie
Newbie


Joined: Jun 29, 2010
Posts: 14

PostPosted: Tue Jul 06, 2010 7:36 pm    Post subject: Reply with quote

thechosenone69 wrote:
it seems that you know alot about our people. Niravshah, people have already contributed there knowledge. "Google Magic" its our centralized knowledgebase, but ifu want more information (omeone to do your homework)then hire a consultant and they will be more than happy to contribute their knowledge.


I respect all the members who have helped to people like me. i tried googling and throught to go through forum and take experts advise.
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swansong
Senior Itiler


Joined: Nov 14, 2007
Posts: 109

PostPosted: Tue Jul 06, 2010 9:25 pm    Post subject: Reply with quote

Quote:
It augers ill for your company if you are having to rely on such unaudited resources as this site for such basic information so close to your core activities.


Wish I said that.
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swansong
Senior Itiler


Joined: Nov 14, 2007
Posts: 109

PostPosted: Tue Jul 06, 2010 9:38 pm    Post subject: Reply with quote

Hi

As a starter for ten I would use an internet search engine* to search on the following terms "SERVICE+DESK+TOOL", and use that as a basis for further investigation.

*Give me a shout if you need me to identify a suitable search engine.
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