all of the phases of the life cycle are concerned with the value of it services. However with Service Operation is where value is realized by users. _________________ Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.
“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
Joined: Mar 04, 2008 Posts: 1890 Location: Helensburgh
Posted: Thu Jul 15, 2010 9:11 pm Post subject:
In the first statement "value" is unassigned to any entity. For example phase 1 could be of value to phase 2.
If this was in an exam I was doing, I would be stumped by this, because I would be uncertain of the degree of rigour the examiners had applied to the design of the question. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum