Posted: Mon Jul 26, 2010 11:28 pm Post subject: Financial Mgt Question - re CMDB
I had a financial mgt question come up in a mock exam that completely stumped me, I was just wondering how people would have answered it?
You are responsible for introducing a new Financial Management system for
MAS which is to include charging. You have been approached by the team
who are doing the data design for the proposed CMDB. They want to know
what information you would like held in the new database to assist you in your
Financial Management role.
(a) Broadly outline the data that you feel should be held for this purpose.
(b) How will this data be captured, and what specific use will be made of it in
your Financial Management system.
I have literally no idea on this one, it's completely stumped me. What would you want in the CMDB related to financial mgt?
Anyway, to anyone else reading, all I could come up with was details of the various Services (and who uses them), linked to CIs that provide them, with details of resources that were to be used for cost units (disk space etc). That would provide the basis for coming up with cost models for either cost-by-customer or cost-by-service approaches. Other than that, I couldn't think of anything.
It was the specific mention of the CMDB that threw me, I think. What else would you want in there?
Joined: Sep 16, 2006 Posts: 3590 Location: London, UK
Posted: Tue Jul 27, 2010 2:49 am Post subject:
You must realize that non of those who have taken the ITIL Service manager course / exam will give you the answer. You have to find the information yourself as you have to write the answer - similar question maybe - on the 3 hour exam .
You will not have any one to help you
I - as can others - can give you hints where to find the information but you must find the information, read it, understand it and be able to explain it in the vdetail required for the examiner - or else you fail the exam
you must get 10 points on each question for SS and for SD in order to pass
I have told you where the answers are - they are in the book in chapter 5. Re -read chapter 5 and you will get your answer
Being stumped is par for the course.
NOTE: For Fin mgmt questions - think like a bookkeeper or store manager as well as an IT Person
if you give up on this question, you will fail the exam. and it is no ones fault but yours _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Posted: Mon May 23, 2011 6:13 pm Post subject: Financial Mgt Question - re CMDB
For this type of question you first need to think like a Fin Mgmnt person, lets take a senario where in you are a Fin Mgmt person and looking for information to estimate a cost of a blade server where would you look for this obviously the CMDB
in every organization right from a small pin to a server involves cost
so the financial details pertaining to every asset has to be maintained in cmdb so that the respective teams can use this data to estimate the cost of purchase and then provide the service cost details to their customers
So for this question you will need let the CMDB know what are the basic financial details you might want CMDB to maintain, also you need to provide them with restrictions (Security reason) such as Who all can see this information and up to what extant
You should have selected the second option as your answer
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