Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: ALovejoy
New Today: 1
New Yesterday: 72
Overall: 131833

People Online:
Visitors: 39
Members: 2
Total: 41 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - ITIL and its Applicability to Tools
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

ITIL and its Applicability to Tools

 
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion
View previous topic :: View next topic  
Author Message
thyagk
Newbie
Newbie


Joined: Jul 19, 2005
Posts: 1

PostPosted: Fri Jul 22, 2005 9:42 pm    Post subject: ITIL and its Applicability to Tools Reply with quote

Hi,

I am new to ITIL concept and to this forum.

I am coming from Software Configuration Management background and i am posting this question little bit early before i understand the full context of ITIL.

1. I basically lead the software tools team of a software company and i want to improve the way how we deal with the vendors, contracts, services etc along with finding better approaches to improve the tools support and services to the development department. In what ways i can use ITIL in the above situation?

2. What are the categories of ITIL that is applicable for software tools?

Rgds
Thyag
Back to top
View user's profile
rjp
Senior Itiler


Joined: Mar 12, 2005
Posts: 255
Location: Melbourne, Australia

PostPosted: Fri Jul 22, 2005 10:46 pm    Post subject: Reply with quote

There is a book on application management. I haven't read it, but it may cover some of the stuff you are interested in.

But more generally with regard to ITIL - it is an IT Service Management framework. It describes a set of related processes (with objectives, costs, benefits, inter-process relationships, inputs, etc) which when applied together provide sound management of production IT.

By this I mean the ITIL processes will render your IT production activity, visible, recordable, measurable, cost-able and accountable - in short manageable.

The over-arching objective of ITIL is the alignment of IT production efforts to the needs of the business. One of the most central concepts of ITIL is that of a Service. Everything in it works through this concept. That is, IT does not deliver technology to the business, but manages technology to deliver operation capability to the business as defined services.

In the context of your issue: As a software company, the software development tools (and systems) provide business production capability, just as large financial applications do to banks or insurance companies.

From an ITIL perspective, you would define and maintain a separation between the management of those tools/systems, including the infrastructure required to support them, and the processes that use them as production input - ie., the company's software development teams.

ITIL will describe - in great detail, how you set up your own activities to achieve this.

It will not define or recommend supporting technologies or tools. There are Service Management systems out there (lots of them) that are more or less in tune with the ITIL framework. But they are not tools for managing other tools/technologies. They manage management processes - work requests, reports, service definition, incident logging and response tracking, workflow assignments, communication, etc. etc. [Some however, like HPs Service Desk, are integrated into suites of technologies that also work in the infrastructure / systems management space.]

Which brings me to the final point - ITIL is a management framework in the normal sense of the word 'management': It is about using resources, monitoring and controlling activities (mostly by staff), allocating responsibilities, and settting objectives.

Systems mangagement - implementing, administering and maintaining the technology itself is a different (but important) area of activity.
Back to top
View user's profile Send e-mail AIM Address Yahoo Messenger
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.