Joined: Mar 04, 2008 Posts: 1884 Location: Newcastle-under-Lyme
Posted: Fri Sep 17, 2010 7:45 pm Post subject:
first of all, much information is needed in many more than one of the areas you mention. So be careful how you think of this.
second, there are normally more buckets than those explicitly identified by ITIL. It is advisable to avoid shoe-horning everything you do into an ITIL definition.
Performance data is usually required for the performance monitoring and improvement activities which might come under Capacity Management, but might be a separate function. Nevertheless Capacity Management, Service Level Management and Problem Management, at the very least will have an interest in this information and analysis. You may well find that the service desk benefits from access to performance information to help in responding to enquiries from users.
I am unsure of your meaning of '"Data" services measurement', but, as with everything, it will be managed by the function responsible for those services and in accord with your audit and control requirements and it will be available at appropriate levels and times where it is required.
If you are so new to ITIL beware of trying to run before you can crawl. Get to understand ITIL properly and then apply your understanding to resolving your underlying service issues and introducing effective service improvements. It is rarely beneficial to start by trying to conceive a comprehensive structure derived from the books. That is more likely to change your problems than to improve your service. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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