Posted: Sun Sep 12, 2010 6:08 pm Post subject: KPI for Service?
Is it advisable to assign KPIs for particular IT service? I am constructing together with business managers Service Catalogue for small enterprise. I am wondering what KPI can I assign to services like:
- email (service that is resposbile for delivery of electronic messages to and from enterprise employees)
- remote workplace (Provides employee ability to access corporate resources from any place with Internet connection as if customer was in corporate premises)
Or should KPIs only be assigned to functions (Service Desk) and processes?
Joined: Mar 04, 2008 Posts: 1894 Location: Helensburgh
Posted: Mon Sep 13, 2010 5:55 pm Post subject:
what is the difference between your service KPIs and the content of your Service Level Agreements? _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum