Joined: Oct 10, 2010 Posts: 2 Location: Washington, DC
Posted: Mon Oct 11, 2010 10:12 am Post subject: ITIL Problem Manager - Rockville, MD - Government Agency
The Problem Manager is an ITIL subject-matter expert in the policies and processes of IT Problem/Incident Management. The Problem Manager implements and manages the successful delivery of IT Problem Management services. The Problem Manager ensures that approved procedures and tools are established used appropriately across the IT organization. The Problem Manager determines areas for improvement, and brings about the implementation of needed solutions.
This is an opportunity to build Problem Management from the ground up.
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