For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
The Itil Community Forum: Forums
ITIL :: View topic - ITIL Problem Manager - Rockville, MD - Government Agency
Joined: Oct 10, 2010 Posts: 2 Location: Washington, DC
Posted: Mon Oct 11, 2010 10:12 am Post subject: ITIL Problem Manager - Rockville, MD - Government Agency
The Problem Manager is an ITIL subject-matter expert in the policies and processes of IT Problem/Incident Management. The Problem Manager implements and manages the successful delivery of IT Problem Management services. The Problem Manager ensures that approved procedures and tools are established used appropriately across the IT organization. The Problem Manager determines areas for improvement, and brings about the implementation of needed solutions.
This is an opportunity to build Problem Management from the ground up.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
