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ITIL :: View topic - ITSM Tools Review - Your feedback wanted
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ITSM Tools Review - Your feedback wanted

 
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Kimm
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Joined: Jul 08, 2015
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PostPosted: Sat Jul 11, 2015 4:24 am    Post subject: ITSM Tools Review - Your feedback wanted Reply with quote

I'm working for an organization and am evaluating ITSM tools (Incident / Prob / Change / Request / Release & CMDB.

I'd like to know which tools you are using and how you would rate them... let's say from 1 -5, 1 being - CRAPPY & 5 being FANTASTIC.

I want to know if you found them easy to implement, upgrade, design workflows and overall usability from your user group.

Not concerned about cost, want to learn more about the tools that are out there and what people think of them.

Thanks... Kimm
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