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ITIL :: View topic - Incident Manager's responsibility when server reboots
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Incident Manager's responsibility when server reboots

 
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vampirephenom
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Joined: Jul 23, 2008
Posts: 15

PostPosted: Fri Nov 12, 2010 9:48 pm    Post subject: Incident Manager's responsibility when server reboots Reply with quote

Hi,

Would an RFC be required when a server is to be rebooted? Also, once the server has to be rebooted, how or what is the responsibility of Incident Manager or as Incident Manager how would one handle this scenario as the applications relating to the server would also be restarted affecting multiple users?

Thanks and Regards,

GB
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3298
Location: London, UK

PostPosted: Fri Nov 12, 2010 10:15 pm    Post subject: Reply with quote

Vampirephenom

There are about 200 to 300 posts about this in the Change management forum

Please search, find, read and then comment
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vampirephenom
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PostPosted: Sat Nov 13, 2010 10:48 am    Post subject: Reply with quote

Hi,

Agreed that an RFC needs to be submitted based on what has been agreed. However, what would be the Incident Manager's responsibility when the applications as well restart with the server impacting the users.

Thanks and regards,

GB
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Nov 16, 2010 12:39 am    Post subject: Reply with quote

Vampirephenom,

you seem to be saying that you need to have a RFC submitted because that is what you have agreed. I won't question with whom you have agreed this. However, speaking more generally, it is not an essential of service management, although I would (and have) argue(d) that all you need is a properly constituted procedure to follow for reboots which takes into account risks (including, e.g. impact analysis), resources, scheduling, authority, etc.

As to your other question, The responsibility of the incident manager is as laid down by your organization for the role of incident manager. Generally it might be expected to cover all aspects of incident management from receipt of incident notification to closure of incident (and possibly review of incident) and possibly also management of the environment, processes and tools required for incident management, including management review, process improvement and reporting.

The role generally interfaces with operations, infrastructure, change, problem, configuration service level, etc. management management, and the precise boundaries need to be defined for any organization.
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