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ITIL :: View topic - Configuration management Template
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Configuration management Template

 
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srinivas_va
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Joined: Sep 19, 2010
Posts: 9

PostPosted: Fri Nov 26, 2010 10:16 pm    Post subject: Configuration management Template Reply with quote

Hi Can anybody help me from where i can get good configuration management template for tracking the configuration items happening on the applications. Please provide atleast what fields are required to track happening on the application point of view.

Thanks for your help,

Cheers,
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3320
Location: London, UK

PostPosted: Sat Nov 27, 2010 1:10 am    Post subject: Reply with quote

srinivas_va

There are no such things really

It depends on what information you want to track

My advice is as follows

list the equipment that you want to track
list the attributes that are shared, unique and customizable
Then list the important and whether it should be tracked

For example

PC
manufacturer - name, etc
Model
Make
serial number
color
keyboard type
mouse type
monitor type
monitor size
number of monitors
RAM
CPU
Hard Drive (s), number, size, type - SCSI,
Hard drive formating - FAT, FAT32, NTFS, etc
network card - MAC, IP Address, Gateway, Subnet
VLAN, ports, etc
purchase order #
cost
invoice order #
VAT
Tax
corporate serial #
asset register ID #
depreciation period
depreciation method
depreciation periodic value
server host name
domain
operating system
o/s version
o/s license key
licence program methodology
o/s patch level
admin user password
user accounts on machine
location - address - city, country, etc , floor, desk location, patch panel / breakout box reference
service maintenance contract
service contract level
service contract point of contact, SLA
Application (installed)
application patch level
application manufacturer
application license
licence type - user or seat
licence cost - periodic
licence cost - fixed


I thought of these in 5 minutes

you need to determine whether a) you want to track this and b) how you want to that..

You need to be able to manage the information, changes in the information and verifying the information as part of Configuration management
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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