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ITIL :: View topic - Sunview's ChangeGear Enterprise Suite
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Sunview's ChangeGear Enterprise Suite

 
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Joseph_A_ServiceDesk
Newbie
Newbie


Joined: Nov 28, 2010
Posts: 1
Location: Boston, Ma
PostPosted: Mon Nov 29, 2010 1:04 pm    Post subject: Sunview's ChangeGear Enterprise Suite Reply with quote
Hello,

I am looking to get in touch with someone that has had experience with ChangeGear. I have utilized BMC Remedy and Service Now, but this new tool seems very immature compared to what I've used before. Specifically, I am attempting to leverage fields for templates, but am unable to. Also, how to add additional fields or remove fields is alluding me. Advice?

Many thanks
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3110
Location: London, UK
PostPosted: Mon Nov 29, 2010 8:12 pm    Post subject: Reply with quote
Joseph

Should you not go to a support site for the tool ?

This is an ITIL site not a tool support site
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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