Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: A81G
New Today: 42
New Yesterday: 49
Overall: 146071

People Online:
Visitors: 43
Members: 0
Total: 43

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Coorperation with Companies using ITIL
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Coorperation with Companies using ITIL

 
Post new topic   Reply to topic    ITIL Forum Index -> Miscellaneous
View previous topic :: View next topic  
Author Message
Hoefix
Newbie
Newbie


Joined: Feb 07, 2011
Posts: 1

PostPosted: Sat Feb 19, 2011 1:27 am    Post subject: Coorperation with Companies using ITIL Reply with quote

Hello,

I am a Master’s student in Business Information Systems at the University of Göttingen and as part of my master’s thesis on the “Impact of ITIL on Service Quality – From the Perspective of Consumers as well as Providers of IT Services” I am executing an empirical study within companies using the ITIL framework.

The overall purpose of this online survey is to ask both users as well as providers of IT Services about their perceived level of service quality.

Thus, your support would be of great value for my final thesis, since I would like to display a broad picture of as many actors affected by IT services as possible.

The benefits to you:
• Scientific evaluation of the survey
• Comparison with other companies regarding their service quality ( anonymously evaluated)
• Evaluation of the problems and/or potentials of your IT Services



I am looking forward to your response! For further information and inquiries you can also contact me via Email: steffen_hoefer@gmx.de

Best regards
Steffen Hoefer
Back to top
View user's profile
Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Sat Feb 19, 2011 4:45 am    Post subject: Reply with quote

Steffen,

are you aware that you are going into an area where controls are very difficult to establish? ITIL is a little less tangible than it appears. I think its characterization as a framework is an exaggeration that makes for an easy shorthand but muddies the waters when people talk in detail about what they do.

Feel free to email me if you want to discuss this in more depth.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Miscellaneous All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops © 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.