Posted: Wed Feb 16, 2011 10:15 pm Post subject: ITIL Service Management Quires
I require someone help in guiding me to improve my skills in ITIL/Service management. i have completed V3 Foundation & V2 Service Manager. Presently i am working in a IT company as a team lead taking care of operational, Process(Which is designed as per the company policy). Even though i have completed the certification in ITIL,i donot have a very good experience in it.
Is there a book/guide/training module to learn on
1.How to implement ITIL.
3.Other Frame Work (Which is good in Market).
Joined: Sep 16, 2006 Posts: 3320 Location: London, UK
Posted: Wed Feb 16, 2011 10:43 pm Post subject:
Not really. As you had taken - I presume - the V2 SD and SS course - as you have stated that you had V2 Service Manager, there would have been exercises doing just that
Actually, readign your job description, you are doing ITIL processes management and getting experience if you are lokoing at what you got, looking on how to improve, write plan on how to improve, start that, find any issues in plan - rinse lather repeat
Beyond that it takes time and experience - in a unorganized company / IT world where you have to struggle and conquer areas
if you dont have that issue, then you are doign better than some _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Thanks for your reply John, Sure i will try to write and implement the ITIL process in my organisation(Which is limited to my origination). I understand without an experience we will not be able to learn things better.
Learning only ITIL will not help any individual to succeed in this market, With your exp what would you suggest me to learn further ?
Joined: Mar 04, 2008 Posts: 1884 Location: Newcastle-under-Lyme
Posted: Sat Feb 19, 2011 4:32 am Post subject:
you have all you need to get started. You have the experience of working in IT Service management and you have the ITIL guidance. The trick is to marry them. Any further book stuff required would be to cover gaps in your work experience and therefore cannot be prescribed except through knowing what your experience is in some detail.
The important thing is to stop thinking about "implementing ITIL" ( a non sequitur anyway), stop thinking about the "ITIL framework" ( I personally think it is overstated anyway) and start thinking about what can be improved in your organization's QMS (Service Management System). It is to this that you want to apply your new found understanding of ITIL in a way that is appropriate for your environment. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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