Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: uviju
New Today: 33
New Yesterday: 31
Overall: 231537

People Online:
Visitors: 104
Members: 0
Total: 104



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - ITIL SME's Needed in Phoenix
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

ITIL SME's Needed in Phoenix

Post new topic   Reply to topic    ITIL Forum Index -> ITIL Jobs
View previous topic :: View next topic  
Author Message

Joined: Feb 15, 2011
Posts: 2

PostPosted: Wed Feb 16, 2011 5:53 am    Post subject: ITIL SME's Needed in Phoenix Reply with quote

If you are in Phoenix and interested, please send me your resume. I can consider out of state candidates, but no relocation is available, unfortunately. My email is

Develop process strategies for supporting the achievement of operational excellence in IT operations. Build strong partnerships with our business customers and service partners. Develop innovative approaches for leading change management activities necessary for achieving operational excellence. Work closely with Process owners to develop consistent approaches to each process. Analyze current state of ITSM processes and services in order to determine the best business improvement opportunities working in collaboration with the process and service owners. Provide thought leadership, guidance and/or coordination for IT operations improvement initiatives. Collaborate and leverage partnerships to fully realize opportunities. Create and present strategies, plans and progress/feedback on initiatives to leadership. Guide service owners in the development and deployment of services.


- ITIL V3 Foundations certification - highly desire Practitioner Certifications or Service Manager Certificate (e.g. ITIL Master).

- 5+ years experience in IT Operations executing and managing one or more ITIL processes and service management.

- 5+ years experience in IT process design and implementation including overall ITSM process architecture.

- Excellent communication skills, both written and verbal, and excellent presentation skills.

- Experience in ITSM improvement project using ITIL framework for a large, global company.

- Strong relationship management experience.

Candidate must have the ability to:

- Apply knowledge of existing ITSM processes and industry process engineering methodologies and principles to assigned activities.

- Strong understanding and use of KPIs and metrics to manage performance.

- Document and maintain ITIL Framework support documentation (e. g. , processes, procedures, workflows, communication/training material, etc. ).

- Lead the development of new processes and procedures within IT working with stakeholders from across IT groups and service partners.

- Guide the integration and organizational adoption of IT processes, standards, policies and controls.
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Jobs All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.