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ITIL :: View topic - How to measure MTBF or MTBSI
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How to measure MTBF or MTBSI

 
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DanA
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Joined: Feb 12, 2007
Posts: 27
Location: Minneapolis, MN, USA

PostPosted: Sat Jan 29, 2011 7:51 am    Post subject: How to measure MTBF or MTBSI Reply with quote

Mean Time Between Failure or Mean Time Between System Interruption, how do you measure?

If you have failure at Jan 1, then Feb 1, then March 1, then you can say you have a 1 month MTBF. But what happens if it is now August and you haven't had an failure since? Do you still report a 1 month mean, even though the last failure was 5 months ago? Also, what time period do you go back to for your mean calculation? 12 months? Beginning of calendar year?
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thechosenone69
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Joined: Jun 06, 2007
Posts: 268

PostPosted: Sat Jan 29, 2011 9:59 am    Post subject: Reply with quote

Dana,

MTBF is the mean elapsed time from the time an IT service or component is fully restored until the next occurrence of a failure in the same service or component.

As for the MTBSI(Mean Time Between System Incidents) it is a Metric used for measuring and reporting Reliability. MTBSI is the mean time from when a System or IT Service fails, until it next fails. MTBSI is equal to MTBF + MTRS MTRS(Mean Time to Restore Service.)

Regards,
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DanA
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Joined: Feb 12, 2007
Posts: 27
Location: Minneapolis, MN, USA

PostPosted: Tue Feb 01, 2011 2:12 am    Post subject: Reply with quote

Sure, I understand the definitions. I hope you can see where I have a problem. If there isn't a "next occurrence", how do you calculate a mean? Or if your previous mean was 1 month, but we have yet to have the next occurrence several months later, how does that play in the calculation? Please see my example.
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3261
Location: London, UK

PostPosted: Tue Feb 01, 2011 2:48 am    Post subject: Reply with quote

DanA

When there is only 1 incident, I would do the following

As I use excel, I would do the following

The date of the first (only) incident would be is b2
In c2, I would use the function now() to have the current date / time and add .25 (1/4 of a day). I would then have two distinct columns of fields

1 - Number of days since last incident (Failure)
2 - MTBF

Since the two columns would be the same # of days, this will visually state that there has not been an incident
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Feb 01, 2011 5:38 am    Post subject: Reply with quote

DanA wrote:
If there isn't a "next occurrence", how do you calculate a mean?


It is always the case that the next occurrence has not happened. It is nothing to do with how long since it did. Any calculation using the time since the last incident is really saying: 'if we had an incident today the mean time would be x'

since the incident has not occurred this is pretty meaningless until x is as great as the mean time calculated to the point of the last incident. From then on x is relevant as it indicates some notion of improvement, whether fortuitous or otherwise is another matter.

As to how far back you go: well you go back to the beginning of time. At least you go back far enough for the satisfaction of your customer, and far enough to give you valid information on which to analyse your service record and design improvement goals. whether that is a few months or a few years probably has more to do with how much your services and service objectives change over time rather than some artificial concept like a year.
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DanA
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Joined: Feb 12, 2007
Posts: 27
Location: Minneapolis, MN, USA

PostPosted: Thu Feb 03, 2011 1:51 am    Post subject: Reply with quote

I like this answer and I'll follow up with another question: Is there a better measurement? Seems that Availability combined with MTBSI gives a decent view of your overall % uptime, plus adds measurement of stability. Is anyone doing anything different?
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