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ITIL :: View topic - Service Request and IMAC compliance
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Service Request and IMAC compliance

 
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sumituprit
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Joined: Jun 28, 2010
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PostPosted: Tue Feb 22, 2011 2:53 am    Post subject: Service Request and IMAC compliance Reply with quote

Hi ITILers

I reuest your guidance on complying IMAC as part of Service request when the service request needs to perform standard pre-approved changes to fullfil the service request. The challange I am facing is allignment of IMAC with the service request.
My understanding is as a RFC lifecycle ends with 'status' and prompts Config Mgmt to update CMDB, an IMAC lifecycle should end with updation of Asset Inventory.but how should we comply it with Service request management process.
_________________
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ITIL V3 Certified --Intermediate level
Service Transition management.
Manage the change and change the management to an improvised tool
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