why are you complicating things with X's, Y's and A's. You are making the puzzle in you head.
According to what I understood from the details you provided. the issue is simple, just follow best practice, create an SLA between Company A & B(Read more about SLA's to see what contents they include). As for OLA's Company B(IT Provider) Should have that contract with their IT Staff to Underpin the SLA signed with company A. _________________ Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.
“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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