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ITIL :: View topic - Change coordinator/manager role
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Change coordinator/manager role

 
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joshinplano
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Joined: Jun 20, 2007
Posts: 24
Location: Dallas, TX

PostPosted: Tue Apr 26, 2011 3:09 am    Post subject: Change coordinator/manager role Reply with quote

I know ITIL v3 got away from the Change coordinator role and established a Change Ma2nager role in its place.

I am curious to know what role this plays in peoples organizations, away from what the ITIL defined role is. In other words, what role does the change coordinator play in your organization every day? Are they the actual change owner who manages the change through the process to implementation, or is it more of an oversight role that watches for conflicts, impacts, etc.?

To give some context, my employer historically has not had a change coordinator/owner role. Individual contributors can create/manage their own changes into the system. I have recently been assigned the role of a "change coordinator" for the entire organization (large IT organization) and was given no goals, expectations, etc. to go with.

I would appreciate any feedback. Thanks!


Last edited by joshinplano on Tue Apr 26, 2011 10:55 pm; edited 1 time in total
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Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Apr 26, 2011 9:42 am    Post subject: Reply with quote

Forget ITIL. you need purpose and scope and authority for any role and they need to be defined by the authority that creates the role. Otherwise I can guess, you can guess, anyone can guess. Your own guesses will be best because you know more about your organization than we do.

Remember there is no such thing as an ITIL Change Manager or ITIL Change Co-ordinator, there are just Change Managers and Change Co-ordinators. And such are the vagaries of job titles that one firm's co-ordinator will have greater scope than another's manager. Some change managers earn 25,000 and others 125,000.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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joshinplano
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Joined: Jun 20, 2007
Posts: 24
Location: Dallas, TX

PostPosted: Wed Apr 27, 2011 7:09 am    Post subject: Reply with quote

Thank you for the reply. That being said, any feedback on how this role is defined in real world companies would be appreciated.

Thanks!
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3261
Location: London, UK

PostPosted: Wed Apr 27, 2011 6:12 pm    Post subject: Reply with quote

Josh

The title of the role may have bearing on the role but the role is the important thing

If the role is change manager in its pure sense

the CM would be setting cm policy, etc, chairing the cab, enforcing the policy process etc and thereby may have a team to do so
and the key thing is authority to stop poor planned or out of process changes and buy in from mgmt

a change co-ordinator is to me a deployment role

that role is the person who brings the cr to the cab and presents it
then ensure that the deployment is done in accordance with the deployment / implementation plan.

i see the c coord as a change deployment project mgr

All of the roles where I have been in CM have been CMs not Coordinators

Ticket oriented cm process - remedy etc - use change coordinator as the person managing the ticket

not necessarily a change role
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Change Management is POWER & CONTROL. /....evil laughter
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BorisBear
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Joined: Mar 10, 2008
Posts: 402
Location: Sunderland

PostPosted: Wed Apr 27, 2011 6:24 pm    Post subject: Re: Change coordinator/manager role Reply with quote

joshinplano wrote:
I know ITIL v3 got away from the Change coordinator role and established a Change Ma2nager role in its place.

I am curious to know what role this plays in peoples organizations, away from what the ITIL defined role is. In other words, what role does the change coordinator play in your organization every day? Are they the actual change owner who manages the change through the process to implementation, or is it more of an oversight role that watches for conflicts, impacts, etc.?

To give some context, my employer historically has not had a change coordinator/owner role. Individual contributors can create/manage their own changes into the system. I have recently been assigned the role of a "change coordinator" for the entire organization (large IT organization) and was given no goals, expectations, etc. to go with.

I would appreciate any feedback. Thanks!



ITIL V3 did nothing of the sort.....try studying ITIL
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joshinplano
Itiler


Joined: Jun 20, 2007
Posts: 24
Location: Dallas, TX

PostPosted: Mon May 09, 2011 11:17 pm    Post subject: Reply with quote

Thanks for your totally useless reply Boris Smile

I am ITIL V3 certified. The Change Coordinator role is not mentioned in the texts that I have - but the Change Manager is - hence my statement.

Feel free to provide information on where to look if you feel my statement is incorrect so that I may gain from that knowledge rather than providing a one line statement.
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue May 10, 2011 2:07 am    Post subject: Reply with quote

Change Manager was in ITIL before they invented versions.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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