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ITIL :: View topic - Test plans
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Test plans

 
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Scooter
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Joined: May 28, 2010
Posts: 11

PostPosted: Wed May 11, 2011 7:35 am    Post subject: Test plans Reply with quote

Where can I find information on Test Plans - when are they required, must they be imncluded in al change records / tickets , etc?
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Wed May 11, 2011 4:26 pm    Post subject: Reply with quote

Test plans are an essential ingredient for conducting successful tests. They are nothing to do with ITIL except in the sense that it would be a very foolish change plan that did not include testing wherever practical and therefore documentation relating to that testing.

ITIL does not express requirements and "must" is not in the ITIL vocabulary.

It is your own documented procedures (based on your own documented policies) that will control in what circumstances you "must" have test plans and at what stages you "must" verify and record them and record compliance with them.

Your policies, your strategies, your rules. ITIL is guidance and in no way prescriptive.
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morticia
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Joined: Jan 04, 2011
Posts: 8

PostPosted: Wed May 11, 2011 6:17 pm    Post subject: Reply with quote

I totally agree with Diarmid. Test plans / results are essential for an RFC. Not only from a Change Management perspective, but from my own (proactive) Problem Management perspective also.

I have found this to be an excellent resource for info on test approaches:

www dot onestoptesting dot com


Last edited by morticia on Wed May 11, 2011 11:04 pm; edited 3 times in total
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Wed May 11, 2011 9:59 pm    Post subject: Reply with quote

Morticia

We can NOT put links in the post

Please if you can remove it or ITIL ADMIN can you remove it

you can do it this way

www dot domain name dot tld
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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morticia
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Joined: Jan 04, 2011
Posts: 8

PostPosted: Wed May 11, 2011 11:05 pm    Post subject: Reply with quote

UKVIKING wrote:
Morticia

We can NOT put links in the post

Please if you can remove it or ITIL ADMIN can you remove it

you can do it this way

www dot domain name dot tld


So why on earth include the functionality to do so ?

Only an ITIL board would ignore one of the most fundamental aspects of application design Rolling Eyes
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Thu May 12, 2011 1:48 am    Post subject: Reply with quote

Posts are ASCII text / html format text. This is usually standard with any

You can put in a URL for a site; because this is merely text

The reason we do not want this in the site I leave to the Admin for this site

Please also note that this site is a FREE SITE. The admin are not being paid to manage this site

ITIL itself has nothing to do with this issue
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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morticia
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Joined: Jan 04, 2011
Posts: 8

PostPosted: Thu May 12, 2011 6:13 am    Post subject: Reply with quote

Quote:
Please also note that this site is a FREE SITE. The admin are not being paid to manage this site


What's that got to do with the price of eggs ?

Confused

Quote:
Posts are ASCII text / html format text. This is usually standard with any
You can put in a URL for a site; because this is merely text


Well if people linking to other sites is such a big deal (though I can't for the life of me see why: it's how the internet works) the the admins should disable HTML as a global setting.
Look at the options: html can be set to off. Leaving it enabled is just inviting people to do what is not wanted.

Where does it state that on this site that hyperlinks are not permitted ?

P.S. Stop shouting: caps-lock-o-vision is not big or clever Smile
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ITILadmin
Senior Itiler


Joined: Oct 19, 2004
Posts: 167

PostPosted: Thu May 12, 2011 9:02 am    Post subject: Reply with quote

Viking is spot on: we aren't paid. We provide a facility out of out own pockets, free to use. A consequence of that is that we use the software we have, which was also free.

Note too that the gang also provide something for nothing on this free platform: their valued opinion and expertise.

So sorry to be so blunt, but if you don't like this extremely minor inconvenience in return for all this, Morticia.... well... maybe someone more diplomatic than I am will explain.

BTW: If you actually look at this forum or any other carefully, you will see very quickly what happens if links are allowed. It isn't pretty.

PS: Viking IS big and clever. Smile
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