Test plans

Scooter · Newbie Joined: May 28, 2010 Posts: 10

Where can I find information on Test Plans - when are they required, must they be imncluded in al change records / tickets , etc?

Diarmid · Posted: Wed May 11, 2011 4:26 pm Post subject:

Test plans are an essential ingredient for conducting successful tests. They are nothing to do with ITIL except in the sense that it would be a very foolish change plan that did not include testing wherever practical and therefore documentation relating to that testing.

ITIL does not express requirements and "must" is not in the ITIL vocabulary.

It is your own documented procedures (based on your own documented policies) that will control in what circumstances you "must" have test plans and at what stages you "must" verify and record them and record compliance with them.

Your policies, your strategies, your rules. ITIL is guidance and in no way prescriptive.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

morticia · Newbie Joined: Jan 04, 2011 Posts: 8

I totally agree with Diarmid. Test plans / results are essential for an RFC. Not only from a Change Management perspective, but from my own (proactive) Problem Management perspective also.

I have found this to be an excellent resource for info on test approaches:

www dot onestoptesting dot com

UKVIKING · Posted: Wed May 11, 2011 9:59 pm Post subject:

Morticia

We can NOT put links in the post

Please if you can remove it or ITIL ADMIN can you remove it

you can do it this way

www dot domain name dot tld
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

morticia · Newbie Joined: Jan 04, 2011 Posts: 8

UKVIKING · Posted: Thu May 12, 2011 1:48 am Post subject:

Posts are ASCII text / html format text. This is usually standard with any

You can put in a URL for a site; because this is merely text

The reason we do not want this in the site I leave to the Admin for this site

Please also note that this site is a FREE SITE. The admin are not being paid to manage this site

ITIL itself has nothing to do with this issue
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

morticia · Newbie Joined: Jan 04, 2011 Posts: 8

ITILadmin · Senior Itiler Joined: Oct 19, 2004 Posts: 162

Viking is spot on: we aren't paid. We provide a facility out of out own pockets, free to use. A consequence of that is that we use the software we have, which was also free.

Note too that the gang also provide something for nothing on this free platform: their valued opinion and expertise.

So sorry to be so blunt, but if you don't like this extremely minor inconvenience in return for all this, Morticia.... well... maybe someone more diplomatic than I am will explain.

BTW: If you actually look at this forum or any other carefully, you will see very quickly what happens if links are allowed. It isn't pretty.

PS: Viking IS big and clever. Smile


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