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ITIL :: View topic - Emergency Changes
mtbchangelady Newbie Joined: Sep 27, 2007 Posts: 7 Location: Buffalo, NY
Posted: Fri Oct 03, 2014 12:08 am Post subject: Emergency Changes
What perecentage of your total changes are emergencies? (emergency = changes that must be implemented to fix or prevent a high severity issue)
Gordupnorth Newbie Joined: Apr 13, 2015 Posts: 1 Location: Yellowknife, NWT Canada
Posted: Tue Apr 14, 2015 6:39 am Post subject:
Our target is </= 5%.
2014 ended up being 8%, 2015 YTD is 5%.
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