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ITIL :: View topic - Why it is continual and not a continuous service improvement
rajguru Newbie Joined: Dec 31, 2009 Posts: 17
Posted: Wed May 25, 2011 9:27 pm Post subject: Why it is continual and not a continuous service improvement
Please elaborate this one.. why we need to have continual service improvement in itil instead of continuous service improvement?
Continual means interruption in the time period..
whereas continuous means without interruption..
Please clarify this.. getting confuse...
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3261 Location: London, UK
Posted: Wed May 25, 2011 9:43 pm Post subject:
It is more accurate
1 - you look at a process
2 - you find some to improve
3 - you make the change in the proces
4 - the process runs with the newly changed part
5 - you return to 1
There is time between the cycles to allow the imapct of the change to be reflected. That is why it is continual not continuous
If it was continuous, you would make constant changes without determining the effect of the changes. _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
MartN Newbie Joined: May 26, 2011 Posts: 2
Posted: Fri May 27, 2011 7:24 am Post subject:
Indeed...I seem to recall Plan, Do, Check, Act being in there somewhere.
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