The five ITIL books can be obtained directly from the publisher's website: HERE
Or as downloadable PDFs:
Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
Service related resources
Service Level Agreement
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Select Interface Language:
Please contact us via the feedback page to discuss advertising rates.
The Itil Community Forum: Forums
ITIL :: View topic - Why it is continual and not a continuous service improvement
rajguru Newbie Joined: Dec 31, 2009 Posts: 17
Posted: Wed May 25, 2011 9:27 pm Post subject: Why it is continual and not a continuous service improvement
Please elaborate this one.. why we need to have continual service improvement in itil instead of continuous service improvement?
Continual means interruption in the time period..
whereas continuous means without interruption..
Please clarify this.. getting confuse...
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3582 Location: London, UK
Posted: Wed May 25, 2011 9:43 pm Post subject:
It is more accurate
1 - you look at a process
2 - you find some to improve
3 - you make the change in the proces
4 - the process runs with the newly changed part
5 - you return to 1
There is time between the cycles to allow the imapct of the change to be reflected. That is why it is continual not continuous
If it was continuous, you would make constant changes without determining the effect of the changes. _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
MartN Newbie Joined: May 26, 2011 Posts: 2
Posted: Fri May 27, 2011 7:24 am Post subject:
Indeed...I seem to recall Plan, Do, Check, Act being in there somewhere.
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.