involving business in IT change management

[Punes]

how and where can we invlove business in IT change management to minimise conflicts between IT and Business[/quote]

[Diarmid]

You don't involve business in IT change management.

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You integrate business into your change management processes.

All changes must have a business justification. The only reason you run services is for the business. So why would it be different when you make changes. Your aim is not to minimize conflict between IT and business. It is to make conflict unthinkable.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[Punes]

My question to the forum was in what all phases of change management we can make business representation mandatory so that we can minimise the conflicts between IT and business as Change Managers.
For example: During Impact assessment(Impact on the Business)
Approval phase(Business Approval)
UAT(test validation)
etc...
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~Puneet

[Diarmid]

I take it that by "we can make business representation mandatory" you mean make consultation and reference to the business and its requirements mandatory.

Well, the only answer that makes sense except when looking at a specific change procedure, is:

at every point at which the change process acts in a way that may affect the business.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[Punes]