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ITIL :: View topic - "Incident trend report" and "Problem trend re
Posted: Fri Oct 07, 2005 4:31 pm Post subject: Re: "Incident trend report" and "Problem tren
pissanello wrote:
Hi Folk,
Please help, Now I'm researching in the story,
What's "Incident trend report" and "Problem trend report" that support information for Availability Management.
Can you give me some hint...please....
-_-"
BR,
Krieng.
Hi Krieng,
A hint? That would be that these reports of Incidents and Problems shows where you may find interesting input to the Availability Management process. If you want to improve your availability, you might want to consider the Incidents and Problems that have had negative impact on the availability of the IT infrastructure.
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