ITIL or Cobit ?

[Ayu]

hai, i am newbie in IT Service Management / IT Govenrnance

our company want to apply ITIL/COBIT, and as i am concerned, i have to make measurement of IT Operation of our company using ITIL and COBIT so we can choose which one the best for us.

may all of you help and guide me what should i do ? because this is really new topic for me as a database staff.

as i know, for measurement, COBIT has maturity model, is ITIL has something like that ? does ITIL give solution for the company or only certification ?

[Diarmid]

ITIL and COBit are not in direct competition. ITIL is about IT service management; COBit is about IT governance. In other words they do different jobs.

If your organization is trying to choose between them, it may lack an understanding of what they are.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[sandeepseeram]

COBIT and ITIL are more complementary than they are competitive.

COBIT focuses on the definition, implementation, auditing, measurement and
improvement of controls for specific processes that span the entire IT implementation
life cycle. As such, it is an excellent reference model for IT governance across the entire
implementation life cycle.

The primary focus of ITIL is to provide best practice definitions and criteria for operations
management. More specifically, ITIL primarily focuses on defining the functional,
operational and organizational attributes that need to be in place for operations
management to be fully optimized in two key categories. These categories are called
Service Support Management and Service Delivery Management, each of which has a
number of supporting subcategories.

The management subcategories for Service Support Management include Service Desk,
Incident, Problem, Configuration, Change and Release management, while those for
Service Delivery Management include Service Level, Financial, Capacity, Service
Continuity and Availability.

Each subcategory definition includes best practice criteria for many areas, including
organizational support, cross management component integration, management
reporting, product capability, implementation quality and customer service quality.

If your goal is improving the quality and measurability of IT governance across the entire
networked application implementation life cycle or implementing a control system for
improved regulatory compliance, COBIT probably would be a more effective choice.

On the other hand, if the objective is to continuously improve IT operations efficiency
and IT customer service quality, ITIL would probably be the better bet.

However, one should not look at these comparisons as a COBIT vs. ITIL analysis. It's
important to understand the design center differences of each approach and adapt them
as needed to meet the specific requirements of your own unique environment.

Given the substantial implementation experience with both standards that exists in the
industry today, you'll have plenty of peers to call on for advice. The even better news is
that, unlike hardware or software products, their acquisition cost is extremely low.


Regards,
Sandeep Kumar Seeram

[Diarmid]

John,

URLs are not allowed on this site. you should delete or rephrase the url before itiladmin comes down on you like a ton of bricks.

Anyone who reads part of the books and then considers whether or not to apply some of the guidance is using ITIL. If that is all it takes to get a tendering advantage these days... Since when did sending staff on a training course imply that your service management system was at least adequate?

But we go too far. No company has ever implemented ITIL. Guidance is not implementable.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[ITILadmin]

ITILadmin came down on him like a ton of bricks.