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The Itil Community Forum: Forums
ITIL :: View topic - How will ITIL impact a service desk
Posted: Mon Jul 11, 2011 10:30 am Post subject: How will ITIL impact a service desk
I have an interveiw tomorrow and was asked to discuss how ITIL (Information Technology Infrastructure Library) will impact the Service Desk in an IT Department. This topic is new to me and i'm struggling getting started with little time left .
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