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ITIL :: View topic - How will ITIL impact a service desk
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How will ITIL impact a service desk

 
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sharpy
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Joined: Jul 10, 2011
Posts: 2
PostPosted: Mon Jul 11, 2011 10:30 am    Post subject: How will ITIL impact a service desk Reply with quote
I have an interveiw tomorrow and was asked to discuss how ITIL (Information Technology Infrastructure Library) will impact the Service Desk in an IT Department. This topic is new to me and i'm struggling getting started with little time left Crying or Very sad .

Can anybody help please?
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3328
Location: London, UK
PostPosted: Fri Jul 29, 2011 6:34 pm    Post subject: Reply with quote
Sharpy

So you are applying for job for something that you are not qualified for ?

Why are you applying for the job then ?
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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