Joined: Sep 16, 2006 Posts: 3597 Location: London, UK
Posted: Tue Jun 28, 2011 2:19 am Post subject:
Are you familar with the Service Level management proces in ITIL.
From your posting, I think you need either to re-read your section on that or read it for the first time.
Now for your issue.
THis happens because the SLM process was not used before the SLAs were agreed.
The SLA should have been agreed once all of the OLAs and UCs time lines and delivery times had been identified so that you can ensure that the SLA you have can be relevant _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum