For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Posted: Sat Aug 13, 2005 12:22 pm Post subject: Service Catalog vs SLA
A question came up at roundtable meeting; our agenda was the development of a SLA for Active Directory Services (AD). The question arose: "Should the catalog be more descriptive of the service than the SLA? Does anyone have any samples of AD service cataolg or SLA?
If still stuck, let me know. We are working with an extremely large organization with their Active Directory group and I may be able to weasel out the Service Catalog and SLA/OLA stuff that they put together. I can be reached at RandyASteinberg@aol.com. Thanks!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
