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ITIL :: View topic - Service Catalog vs SLA
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Service Catalog vs SLA

 
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abe7chgo
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PostPosted: Sat Aug 13, 2005 12:22 pm    Post subject: Service Catalog vs SLA Reply with quote

A question came up at roundtable meeting; our agenda was the development of a SLA for Active Directory Services (AD). The question arose: "Should the catalog be more descriptive of the service than the SLA? Does anyone have any samples of AD service cataolg or SLA?
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RandyASteinberg
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PostPosted: Sat Aug 27, 2005 2:01 pm    Post subject: Reply with quote

If still stuck, let me know. We are working with an extremely large organization with their Active Directory group and I may be able to weasel out the Service Catalog and SLA/OLA stuff that they put together. I can be reached at RandyASteinberg@aol.com. Thanks!
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Joined: Oct 16, 2007
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PostPosted: Tue Apr 22, 2008 9:09 pm    Post subject: Reply with quote

Is the offer of a service catalogue structure still available??
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