Joined: Dec 30, 2005 Posts: 21 Location: Navi Mumbai, Maharashtra, India
Posted: Mon Aug 01, 2011 9:46 pm Post subject: Service and process
I have a very knowledged colleague with whom I am having a dicussion to differntiate between a service and a process. We have checked the book definitions and still unable to clarify analogies/differences between them.
Request all, especially senior ITILers to guide me on:
Can a service be called as a processe of delivering required outcome to business?
Joined: Sep 16, 2006 Posts: 3528 Location: London, UK
Posted: Mon Aug 01, 2011 11:25 pm Post subject:
You have an account at the bank.
You go to the teller window to take money out of your account.
This is the service.
You fill out paperwork, hand it to the teller, she or he takes that, appropriate controls - ID check, account check and gives you money
that is the process with in the service _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum