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ITIL :: View topic - Service and process
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Service and process

 
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mredekar
Itiler


Joined: Dec 30, 2005
Posts: 21
Location: Navi Mumbai, Maharashtra, India

PostPosted: Mon Aug 01, 2011 9:46 pm    Post subject: Service and process Reply with quote

Hi,
I have a very knowledged colleague with whom I am having a dicussion to differntiate between a service and a process. We have checked the book definitions and still unable to clarify analogies/differences between them.

Request all, especially senior ITILers to guide me on:

Can a service be called as a processe of delivering required outcome to business?

Thanks!!
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Mon Aug 01, 2011 11:25 pm    Post subject: Reply with quote

mredekar

Analogy

You have an account at the bank.
You go to the teller window to take money out of your account.
This is the service.
You fill out paperwork, hand it to the teller, she or he takes that, appropriate controls - ID check, account check and gives you money

that is the process with in the service
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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mredekar
Itiler


Joined: Dec 30, 2005
Posts: 21
Location: Navi Mumbai, Maharashtra, India

PostPosted: Tue Aug 02, 2011 3:58 pm    Post subject: Reply with quote

Thanks UKVIKING,

I think, nothing can be simpler and clearer than the way you have explained.

Regards,
MRedekar
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