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ITIL :: View topic - PMgr should focus more on KEDB then on solutions?
Problem Manager should focus primarily on Known Errors
Yes, for the PMgr Known Errors are more important
66%
[ 2 ]
Known Errors and solutions are more or less equally important
0%
[ 0 ]
No, the focus should always be on providing solutions
33%
[ 1 ]
Total Votes : 3
Author
Message
MarcelBeug Newbie
Joined: Jul 30, 2011 Posts: 8
Posted: Thu Aug 04, 2011 12:48 pm Post subject: PMgr should focus more on KEDB then on solutions?
Recently I took over Problem Management in our company, where the focus for Problem Management is on providing solutions. No KEDB is in place.
I start realising that managing information on Known Errors (i.e. the content of the KEDB) would be an important part of Problem Management as well.
I even wonder if the primary focus for the Problem Manager shouldn't be on Known Errors, rather then on providing solutions (which would be the main focus for the Service Manager).
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Wed Aug 17, 2011 4:36 pm Post subject:
There is a difference between the role of Problem Management and the role of the Problem Manager. which do you want to talk about? _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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