Joined: Mar 12, 2005 Posts: 255 Location: Melbourne, Australia
Posted: Thu Feb 16, 2006 8:44 am Post subject:
The Ontario Government has publish a number of (freely available) standards for ITSM implmentation: including incident, probelm, change and configuration management. These contain some fairly high level flow charts - primarily swim lanes showing where responsibility changes hands - but along with the other content quite useful.
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