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ITIL :: View topic - Email assigned technician when request is closed
Posted: Tue Sep 20, 2011 12:58 pm Post subject: Email assigned technician when request is closed
We're using SDP 8015. Sometimes we will ask other technicians to take a look at a ticket, but we won't necessarily assign the ticket--it's more of a "four eyes are better than two" kind of thing. Is it possible to send an email to the assigned technician when the request is closed by another technician? I saw the notification rule for sending an email when a ticket is closed--but it seems to go to everybody--we just want to send an email to the assigned technician. Thanks!
Joined: Sep 16, 2006 Posts: 3190 Location: London, UK
Posted: Tue Sep 20, 2011 5:44 pm Post subject:
And
why is this question about a specific tool and how it works or not works being asked in an ITIL process forum ?
While some of the regulars may have used the tool, would it not be better to ask this question in a forum dedicated to the product set _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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