Posted: Tue Sep 20, 2011 12:58 pm Post subject: Email assigned technician when request is closed
We're using SDP 8015. Sometimes we will ask other technicians to take a look at a ticket, but we won't necessarily assign the ticket--it's more of a "four eyes are better than two" kind of thing. Is it possible to send an email to the assigned technician when the request is closed by another technician? I saw the notification rule for sending an email when a ticket is closed--but it seems to go to everybody--we just want to send an email to the assigned technician. Thanks!
Joined: Sep 16, 2006 Posts: 3407 Location: London, UK
Posted: Tue Sep 20, 2011 5:44 pm Post subject:
why is this question about a specific tool and how it works or not works being asked in an ITIL process forum ?
While some of the regulars may have used the tool, would it not be better to ask this question in a forum dedicated to the product set _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum