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ITIL :: View topic - Is service restart a Standard change?
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Is service restart a Standard change?

 
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raviaru
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Joined: Nov 16, 2011
Posts: 2

PostPosted: Thu Nov 17, 2011 5:30 am    Post subject: Is service restart a Standard change? Reply with quote

Hi all,

I know that there are many service restart happens in the IT service environment. Is this has to be captured as a change request? If so, is that a normal change or standard change?
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Thu Nov 17, 2011 9:53 am    Post subject: Reply with quote

Is service restart a change?

Is it an operational action?
Does it not depend on the context of the restart?
: is it planned? - then it is presumably already under change control.
: is it recovery from an incident? - then it needs to be controlled with respect to many things often stated in these fora.
: is it after a lay off for the service? then it is planned (see above)

What has to be taken into consideration when restarting a service?
What configuration item records the status of a service as either running or not running (available or unavailable)?
Do you have defined rules as to how to restart a service?

Is it a normal or standard change?

That I am afraid depends entirely on how you have defined these two concepts, because they are only concepts until given flesh in a real organization providing services. Personally I find the term standard change so misleading and so frequently abused that I will not use it without an accompanying document to define it.
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