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ITIL :: View topic - I am new to ITIL V3 Foundation certificate
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I am new to ITIL V3 Foundation certificate

 
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sat
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Joined: Nov 21, 2011
Posts: 1

PostPosted: Mon Nov 21, 2011 10:22 pm    Post subject: I am new to ITIL V3 Foundation certificate Reply with quote

I like to known what are the all process to be followed for asset and configuration management .

And any recommend tool for the above
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LizGallacher
Senior Itiler


Joined: Aug 31, 2005
Posts: 550
Location: UK

PostPosted: Thu Dec 29, 2011 1:23 am    Post subject: Reply with quote

All the processes and an explanation of what they are can be found in any good ITIL book, or self-study course, or classroom course. These courses take a minimum of 3 days to deliver - so broad questions like yours cannot be answered in a forum post.
As for tools, you need to understand the processes first before you know what sort of tool you need
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Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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