Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: Charlesrot
New Today: 7
New Yesterday: 43
Overall: 230552

People Online:
Visitors: 101
Members: 0
Total: 101



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Application Changes?
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Application Changes?

Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message

Joined: Dec 06, 2011
Posts: 1

PostPosted: Wed Dec 07, 2011 7:38 am    Post subject: Application Changes? Reply with quote

Where do they fit in ITIL? Do they start as a Service Request or Change Request? or neither?

To me, application changes are planned changes; an enhancement to an existing application or development of a new application. They can be initiated by either a business user or IS user.

Thanks in advance for your thoughts!
Back to top
View user's profile
Senior Itiler

Joined: Sep 16, 2006
Posts: 3595
Location: London, UK

PostPosted: Wed Dec 07, 2011 8:07 pm    Post subject: Reply with quote

The short answer is IT Depends

Are you talking about an application like MS Windows APplication services or are you talking about an application like Oracle, SAP, Remedy where the customer customizes the base tool to meet the requirements

Most MS applications are actually services on the system - Mail, web, etc are merely services. You configure the tool to meet your requiremetns and structure. Once built and delivered to the customer as a service, then any adjustments would fall under change control - based on the policy of the CM & RM

As for customized applications, there are two kinds of changes -

additional services or feature changes - which would follow some sort of programme or project management path to production. Any suggested changes to the app would go through a review process outside of Operational CM. This would be more oriented to programme development

application fault changes - where there is a need to change some thing that exists because it does not work or is not working as it should.

The former would go through the project path, then release management for testing then through the CM process for production deployment

The latter would go through a development patch- similar to the project patch - but more geared to fixing faults in the app and then release and then change
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.