Posted: Thu Jan 05, 2012 10:54 pm Post subject: Service Delivery Manager Route
Calling all SDM's!
I am just wondering what route you took into that position please? I am in title a helpdesk manager but in practice its nothing more than a log it and flog it set up, as such I am ready to move on and am leaning towards Service Delivery but am not sure of the best route in...Any advise or details of self study/books/course that you found benefited or helped you would be really good!
Joined: Mar 04, 2008 Posts: 1894 Location: Helensburgh
Posted: Fri Jan 06, 2012 12:12 am Post subject:
Try to get experience in some of the management of the major areas within service delivery management.
If you are already at a mangerial level iwithin service management, then the study/books/courses should already be less important. Although many firms advertizing put a lot of emphasis on ITIL qualifications, they mostly specify foundation level, which is really a mere gesture for management level roles. The areas worth a look are any that you feel uninformed about. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum