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ITIL :: View topic - what's the answer for ITIL test?
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what's the answer for ITIL test?

 
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terrence
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Joined: Dec 10, 2011
Posts: 2

PostPosted: Wed Jan 04, 2012 5:49 pm    Post subject: what's the answer for ITIL test? Reply with quote

Today when prepare my exam test , not sure what's the answer for ITIL as following , Does anyone helping me ?

Service Acceptance criteria are used to?
A. Ensure delivery and support of a service
B. Ensure service Key Performance Indicators (KPIs) are reported
C. Ensure the design stage of the Lifecycle
D. Ensure Portfolio Management is in place
Application Management plays a role in all applications. One of the key decisions to which they
contribute is?
A. Who the vendor of the storage devices will be
B. Where the vendor of an application is located
C. Whether to buy an application or build it
D. Should application development beoutsourced
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Wed Jan 04, 2012 8:28 pm    Post subject: Reply with quote

Are you sure you are ready to take this exam?
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3315
Location: London, UK

PostPosted: Wed Jan 04, 2012 11:19 pm    Post subject: Reply with quote

The answer to both is

E : go back and study rather than guess
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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abu1
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Joined: Oct 26, 2011
Posts: 30

PostPosted: Wed Jan 04, 2012 11:48 pm    Post subject: Reply with quote

leave the poor guy alone he just wanted some help..

but looks like we have new users from india.. Is there a new surge in ITIL implimentatio nacross indian firms?
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Thu Jan 05, 2012 12:20 am    Post subject: Reply with quote

How will telling him the answer help him? - Unless the same question comes up every time his knowledge and understanding are tested.

By the way, I've never done this kind of ITIL test and I haven't even seen the v3 manuals, and so my answers could be totally wrong. But I think I understand at least a smidgen about IT sevice management.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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PB
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Joined: Jan 05, 2012
Posts: 2
Location: East Boldon (NE England)

PostPosted: Fri Jan 06, 2012 2:04 am    Post subject: Reply with quote

A & C (I think)
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Fri Jan 06, 2012 4:08 pm    Post subject: Reply with quote

PB,

if you were to elaborate on your reasoning, you might find you could take out the "(I think)". And you might give others confidence in your answers, because it would show that you were not merely guessing, but had some understanding.

Alternatively we could all post answers without explanation and then treat the most popular answers as correct.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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