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Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Fri Jan 06, 2012 4:01 pm Post subject:
Answer 1: it's in the books.
Answer 2: it's how these are specified in your policies and procedures.
Answwer 3: whatever was defined in the change plan.
Answer 4: whatever you think appropriate.
Responsible for what? - the failure? the remedial action? the planning? the policies and procedures? the change? _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
'Back out plan' is the section in the 'change plan' which answers your first question. But before that.. define 'fail'
I believe your 2nd question is searching for role responsible for failure:
My answer: It depends! (who is visible to whom??)
Some examples for responsible roles:
SDM / change manager - towards the customer
Change manager / team manager - towards SDM
Technician / technical approver / Tester - towards change manager / team manager
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